Return, claim and right of withdrawal

Esteemed customer,

All shipments require a lot from Mother Nature and I would like to be involved in this as well. Therefore, I ask that you take responsibility for all orders in every way possible. Please check the address before placing the order. I also hope that you will not use your home as a fitting room by ordering many different items and then returning them. If you have any questions about the sizes, or other issues, I will be happy to answer them so that you can make an informed choice in advance.


Dit kan binnen 14 dagen na ontvangst van je bestelling. Neem contact met mij op middels De kosten voor deze retouren komen voor jezelf. Ik raad aan om altijd met een track & trace code te verzenden. Wanneer onverhoopt blijkt dat een pakket vermist is, loop je geen risico. Na ontvangst van het geretourneerde artikel zal je bevestiging krijgen via mail en binnen 14 dagen het geld teruggestort krijgen. Retour adres: Fingerprint Art Natascha van Es, Hof van Brussel 35, 7007 JK, Doetinchem, NL.


Als er een probleem met de producten is of iets anders in de bestelling opmerkt, neem dan contact op via Belangrijk dat je hierbij je ordernummer vermeldt, een duidelijke beschrijving van de klacht weergeeft en eventueel wanneer mogelijk foto’s meestuurt. Er zal dan z.s.m contact worden opgenomen.

Claims voor verkeerd bedrukte / beschadigde / defecte items moeten binnen 2 weken na ontvangst van het product worden ingediend. Voor pakketten die tijdens het transport verloren zijn gegaan, moeten alle claims direct na het ontdekken en uiterlijk binnen 2 weken na de geschatte leverdatum worden ingediend. De goedgekeurde claims zullen uiteraard op mijn kosten netjes worden afgehandeld.

If you have given permission for a delivery service to leave a parcel behind when you are not at the door or in the garden and it turns out that the parcel is not there, you unfortunately have no right to claim the missing parcel. This is because permission was given to leave it unattended and it can be taken away by third parties afterwards if necessary.

Wrong address/unclaimed: If you provide an address that is deemed inadequate by the courier, or if the shipment is unclaimed, your package will be returned to me. You will be liable for the cost of reshipping once we have confirmed an updated address with you (if and when applicable).

I will not accept returns of customised or sealed goods, such as face masks, which are not suitable for return for health or hygiene reasons. You hereby agree that returned orders containing face masks cannot be reshipped and will be discarded. Clothing that has clearly been worn and is not returned in new condition, for which I reserve the right to refuse a refund.

If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur at From 15 February 2016, it will also be possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at If your complaint is not yet being handled elsewhere then you are free to file your complaint via the platform of the European Union.

Notice to EU consumers According to Article 16(c) and (e) of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal cannot be provided for: 1. the supply of goods made to the consumer's specifications or which are clearly personalised; 2. sealed goods which have been unsealed after delivery and are therefore not suitable for return due to health protection or hygiene reasons or not received in new condition. I therefore reserve the right to refuse returns at my own discretion. Of course, this will be discussed properly.