Customer service

Are there any questions? I am happy to answer them and will always try to find an appropriate answer or solution if possible. I recommend first making contact via e-mail at support@nataschavanes.com.

Of course you can also call me on 06-20215306.

Telephone access (Amsterdam time zone) :

Monday: 18:30 to 20:30

Tuesday: 09.00 - 12.30 / 13.30 -17.30

Wednesday: 18:30 to 20:30

Thursday: 6.30 p.m. to 8.30 p.m.

Friday: 09.00 - 12.30 / 13.30 -17.30

As a Buyer, you are obliged to report any complaints about the work performed to me immediately. The complaint must contain a description of the shortcoming that is as detailed as possible, together with the order number and, if possible, clear photos, so that I am able to respond adequately. If a complaint is well-founded, I will of course ensure that it is solved and dealt with properly. For more information, please refer to the page: Return, claim & right of withdrawal.